It is not easy to become a member of Independent Network, so homeowners know that any company carrying the Network’s logo has had to prove themselves to offer professionalism, value for money, customer satisfaction and expert advice.
It effectively means that you get the friendly service of your local installer, but you can relax in the knowledge that the company is backed up by a strong and influential national organisation.
Home improvements can require significant investment, so you want to be sure that you are choosing the right installer. Knowing which home improvement companies to trust, in and around your home, can be a daunting task but Independent Network offers complete peace of mind.
When deciding which company to call, the instant you see the Independent Network logo – you know that your project would be carried out with the absolute professionalism it deserves.
On average, Independent Network members achieve around a 98% customer satisfaction rating, compared to the industry’s average of just 83%.
So confident is Independent Network in its members, that it allows each and every member company to offer their customers a cast iron Ten Year Insurance-Backed guarantee.
Independent Network was formed in 1996, back when the PVC-U window industry was beset with problems. Double glazing used to be associated with pushy salespeople and shoddy workmanship. It was difficult to tell who to trust, and companies were failing – leaving customers with lost deposits, and a loss of faith.
Something had to be done, and as one of the world’s biggest and most forward-thinking window system suppliers, VEKA plc was the only company in the industry that had the foresight to find a solution.
A number of VEKA’s best PVC-U window fabricators and installers came together to form Independent Network. The idea was, and still is, to ensure that customers are treated fairly, by an organisation that strictly polices itself, in order to offer consistently high standards.
Find your nearest installer for FREE adviceTalk to us