The family-run company, established by master builder George Heaver, started life in 1960 as a general builders for Dorset, Devon and Somerset. Heavers soon developed its business, offering customers innovations such as sliding patio doors and double glazing, to separate itself from the competition. Today, the business mainly comprises the manufacture and installation of windows, doors and conservatories from The VEKA UK Group alongside a range of other home improvements.
“We’ve always prided ourselves on being the best”, comments Managing Director, Malcolm Heaver – George’s son – “and that includes offering the best products. We started working with VEKA in 1996 and we’ve not looked back since!
“What The VEKA UK Group offers that other systems providers fail to match is products that customers aspire to have in their homes, consistently high quality, and real support for fabricators and installers. We joined Network VEKA at the same time as becoming a VEKA customer and now, 20 years on, we’re still loyal to both organisations. Others talk a good game, but The VEKA UK Group delivers.”
Heavers has received Network VEKA’s annual regional award for best customer satisfaction ratings in the South West 15 successive times – an unprecedented achievement. It is a proud member of the Network’s 100% Club for member companies whose scores consistently average more than 99% throughout the course of the year.
“We wholeheartedly stand by the principles of Network VEKA”, Malcolm continues. “Our industry was so tarnished by the practices of fly-by-night companies in the 1980s; we swore never to give the ‘hard sell’ and to only provide products and services that customers could still rely on a decade after the installation. Through Network VEKA we are able to offer ten-year insurance-backed guarantees, and by offering VEKA products we are always at the forefront of technical advancement in the home improvement industry.”
Dave Jones, Managing Director of The VEKA UK Group commented: “A systems manufacturer like ours couldn’t hope for a better ambassador than Heavers. The quality of their work has been thoroughly proven, year after year throughout our relationship with the company, and they are always raring to adopt the latest products and technologies. Like VEKA, Heavers is a family company, and those values shine through in the pride they take in their work. We thoroughly look forward to the next 20 years, working in partnership with them.”
This year sees the start of a new chapter for Heavers as Malcolm passes the day-to-day running of the company to his sons. “Both Ross and Luke comprehensively understand all aspects of the business”, Malcolm explains, “and neither one is content to rest on his laurels. It’s time for the next generation of Heavers to direct the future of our business, but one thing’s for sure – VEKA will be there at our side. When you work with the best, you don’t look back!”
1. John Ogilvie, Managing Director of Network VEKA announces a special retirement presentation to Malcolm Heaver at the UK installer network’s recent AGM.
2. Malcolm Heaver collected the company’s 15th Network VEKA award from Steve Davis at last year’s AGM.