Two double glazing installer members of Network VEKA are proud to have achieved the coveted BSI Kitemark™ for window and door installation, giving them an additional, powerful tool to illustrate their high standards.
Cornwall’s Rodda and Hocking, and Bury St Edmunds-based Frames Conservatories Direct are two of the first companies to take advantage of Network VEKA’s professional relationship with BSI.
Earlier this year, Network VEKA’s MD John Ogilvie announced a pioneering partnership with BSI, the business standards company, for window installers. Network VEKA members that wish to further enhance their offering to homeowners by achieving the BSI Kitemark, can now do as there is little additional site auditing time required for the BSI Kitemark, following the normal Network VEKA assessment visit (thanks to the many shared objectives in the organisations’ auditing processes).
John commented: “Many of the requirements of the BSI Kitemark are closely aligned with Network VEKA’s existing procedures. Therefore, only a few additional elements need adding to our current auditing process to consider companies for the BSI Kitemark too, giving them the unique means to gain a nationally recognised mark of quality in a comparatively timely and cost-effective manner.”
An independent 2010 survey* showed that 72% of consumers trust the BSI Kitemark and believe it shows a reputable company.
Bob Kerr, Rodda and Hocking Owner, said this ‘recognisability’ played a big part in the company choosing to apply for the Kitemark: “The BSI Kitemark is an internationally recognised symbol that stands for quality, safety and trust. For our company to be accepted and recognised as giving world-class service to our customers is very satisfying and makes everyone at Rodda and Hocking very proud.
“We’re always looking for ways to demonstrate clearly to customers that we uphold fantastic standards of quality, service and installation. By displaying the BSI Kitemark, a recognised symbol of trust alongside the Network VEKA logo, customers can have even greater confidence in their window and door installations.”
“We have also, this year, achieved the Which organisation’s ‘Trusted Trader’ approval which just adds to the confidence that we want to give to our customers.”
Adrian Lewis, MD of Frames Conservatories Direct, agrees. “The Kitemark has been around for so long that people have become very familiar with it in all sorts of different contexts and different industries – where it always denotes quality and exceptional service.
“It’s a valuable tool in our sales arsenal as it offers yet another way to prove our commitment to quality.
“When our customers invest in improving their homes with replacement windows or doors, the BSI Kitemark gives them independent assurance that they are buying quality products which will be fitted to a high standard.”
*GfK NOP Business Survey, Dec 2010.