Network VEKA, the pioneering UK glazing industry installer organisation has taken a further step in consolidating its market-leading position by announcing a new partnership with building law experts, HAS Resolution.
The Wigan-based firm of private practice Chartered Building Engineers, Building Surveyors and Expert Witnesses will provide advice and guidance to Network VEKA member companies on dispute resolution, consumer law, contract terms and conditions, construction, technical and building regulation problems and matters requiring Expert Witness and litigation support, in the unlikely event that such services are required.
Network VEKA’s MD, John Ogilvie commented: “Besides our members’ commitment to a continual process of auditing and assessment – ensuring they meet Network VEKA’s exacting standards for home improvement installations – we always strive to secure the best support packages to further raise them above the competition.
The services provided by HAS Resolution offer an invaluable resource for our members – in fact, their team have already assisted a Network VEKA member company in resolving a dispute that had run for six months prior to their input. The successful resolution was eventually turned around in just 14 days.
I’m excited to introduce this new and unique partnership with HAS Resolution and look forward to the company’s long and fruitful future, working alongside Network VEKA.”
Don Waterworth, Founder of HAS Resolution added: “Over the last 25 years, we have resolved over 2,000 disputes of various types and values. Disputes can come in all shapes and sizes – from a disgruntled customer with a ‘condensation problem’ to a customer who will not pay for a ￡20,000 conservatory.
In most cases, a quality installer such as a Network VEKA member company will probably never have experienced such problems. Therefore, the challenge in knowing what to do if such a situation arises can be worrying and overwhelming. This is where HAS Resolution comes to the rescue! As we say to all our clients – you look after your business; we will resolve your problems.”