Knowledge hub

Are there any excess charges?

Yes. If a claim is accepted, you will be responsible for paying the first £100 for each individual product fault covered by the claim. The excess becomes payable once the claim has been assessed and approved under the Insurance Backed Guarantee. For example:

•     1 defective door = £100 excess

•     3 separate faulty windows = £300 excess

The excess applies per individual fault item, not per policy or per visit.