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How do I dispute a claim decision?

We are committed to providing a high standard of service in relation to our Insurance Backed Guarantees (IBGs).

If you are unhappy with any aspect of the way your claim has been handled, or with our administration of your Insurance Backed Guarantee, you can submit a formal complaint for review.

Please submit your complaint in writing, either by email (inteam@inveka.co.uk) or post (Network VEKA Ltd trading as Independent Network, Farrington Road, Rossendale Road Industrial Estate, Burnley, Lancashire, BB11 5DB)

Please quote your Insurance Backed Guarantee reference number and provide details of your complaint. We will acknowledge your complaint within 3 working days. We aim to provide a full response within 14 working days. If further investigation is required, we will keep you informed of our progress.

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