Knowledge hub

How do I submit a claim under the Insurance Backed Guarantee (IBG)?

If you need to make a claim under your Insurance Backed Guarantee (IBG), please visit the Homeowner Area.

https://members.inveka.co.uk/activate

Select "Claim on the Insurance Backed Guarantee" and provide the following details:

• Your surname
• Your installation postcode
• Your Insurance Backed Guarantee (IBG) reference number

You will then be asked to provide details of the issues you are experiencing and upload the following documents:

• Original installer's contract
• Original installer's written guarantee, or their Terms & Conditions if these include details of the written guarantee
• Original Network VEKA Insurance Backed Guarantee certificate
• Proof of payment, such as bank statements, card statements, card payment receipts, electronic transfer records, printed receipts on the installer's company letterhead. Please note: Handwritten receipts, cheque stubs, or unsubstantiated cash payment claims cannot be accepted as proof of payment.
• Photographic evidence of the issue(s)