Knowledge hub

What should I do if I think I need to make a claim?

You should contact Network VEKA as soon as possible and within 30 days of becoming aware of a potential claim.

You will need to provide:

  • The installer's original contract.
  • Your Network VEKA Guarantee Certificate.
  • Proof of payment.
  • The installer's written guarantee.

Acceptable proof of payment includes bank statements, card statements, card payment receipts and electronic transfer records.

The Independent Network Process

How does it work?

With a track record of millions of successful installations spanning over two decades, our 98% customer satisfaction rating authentically mirrors the passion, commitment and proficiency that our members consistently deliver to homeowners.

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