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When can the IBG be used?

A homeowner would be able to make a claim if:

• The installer has ceased trading (due to liquidation, bankruptcy, retirement, or closure of the business).
• A defect has developed in the installation that would normally be covered by the installer's guarantee.
• The work is covered by a valid and activated IBG certificate.
• The claim falls within the policy period and meets the policy's terms and conditions.