Knowledge hub

What do I need to make a claim on Deposit Protection or Stage Payment Protection?

You should notify Independent Network within 30 days of becoming aware of a potential claim.

You will need to provide:

  • A copy of the installation contract.
  • Proof of payment.

Accepted proof of payment includes bank statements, card statements, card payment receipts, electronic transfer records, or printed receipts on the installer's company letterhead.

Handwritten receipts or unsubstantiated cash payments cannot be accepted.

The Independent Network Process

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