Knowledge hub

I am unable to activate my guarantee and can't contact my installer. What should I do?

If you are unable to activate your Insurance Backed Guarantee and cannot contact your installer, don't worry. Our team can assist by activating the guarantee on your behalf.

Please complete the activation form and provide as much information as possible. Our team will review the details held on our system and, where appropriate, activate the guarantee on your behalf.

If we find that the Insurance Backed Guarantee has already been activated, we will send you a copy of your Insurance Backed Guarantee certificate for your records.

The Independent Network Process

How does it work?

With a track record of millions of successful installations spanning over two decades, our 98% customer satisfaction rating authentically mirrors the passion, commitment and proficiency that our members consistently deliver to homeowners.

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  • Vetted Local Installers
  • 10 Years Insurance-Backed Guarantee
  • 98% Customer Satisfaction
  • Deposit and Stage Payment Protection