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My installation is not yet complete, but I have received an email asking to activate the Insurance Backed Guarantee.

If your installation is not yet complete, please do not activate your Insurance Backed Guarantee at this stage. Instead, please email us and let us know that the installation is still ongoing. We will place the Insurance Backed Guarantee (IBG) on hold until the work has been fully completed.

Once your installation has been completed to your satisfaction, you can activate the guarantee using our online activation service. The guarantee should only be activated after the installation has been completed. This helps ensure that the guarantee record accurately reflects the status of the installation and that cover begins at the appropriate time.

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