Knowledge hub

Why am I getting an error message when I try to activate my Insurance Backed Guarantee?

There are several reasons why an activation may not be successful, including:

• The details entered do not exactly match those registered by the installer.
• There may be a spelling error in your name.
• The postcode entered does not match the postcode held on the registration.
• The Insurance Backed Guarantee reference number has been entered incorrectly.
• The guarantee has already been activated previously.

Please note: All registration information is supplied to Independent Network by the installer. If any of the details entered during activation do not exactly match the information provided by the installer, the system may be unable to locate the registration.