Knowledge hub

Can I submit a claim under the Insurance Backed Guarantee (IBG) if my installer is still trading?

No. The Insurance Backed Guarantee (IBG) can only be used if the installer has ceased trading and is therefore unable to honour their own written guarantee.

If your installer is still actively trading, you should contact them directly, as they remain responsible for addressing any issues covered by their guarantee.

If you are experiencing difficulties resolving an issue with an Independent Network member who is still trading, we recommend raising the matter with the installer in writing and allowing them the opportunity to investigate and rectify the problem. If a resolution cannot be reached, Independent Network may be able to offer guidance through its Concern process.

The Independent Network Process

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