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Guarantee Transfer Process for New Homeowners

The first step is to transfer the installer's guarantee documentation into the new homeowner's name. To do this, the new homeowner contacts the installer and requests a guarantee transfer (an amended guarantee in the new homeowner's name and a letter confirming the original installation was paid in full, the original installation date, the original contract has been transferred to the new homeowner.

Once the installer guarantee documentation has been updated, the new homeowner can apply to transfer the Insurance Backed Guarantee. To do this, visit the Homeowner Area (Your Guarantee) and submit a Transfer Your Certificate request.