Knowledge hub

How safe is my guarantee?

Every Independent Network member is required to offer an Insurance Backed Guarantee (IBG) on eligible installations of windows, doors and conservatories. This provides homeowners with additional peace of mind by protecting the installer's guarantee should they cease trading during the guarantee period.

The Insurance Backed Guarantee sits behind the installer's own written guarantee and remains in place for up to 10 years, subject to the policy terms and conditions. If the installer ceases trading and is unable to fulfil their guarantee obligations, homeowners may be able to make a claim under the IBG for eligible defects covered by the original guarantee.

The Independent Network Process

How does it work?

With a track record of millions of successful installations spanning over two decades, our 98% customer satisfaction rating authentically mirrors the passion, commitment and proficiency that our members consistently deliver to homeowners.

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Your product of interest
  • Vetted Local Installers
  • 10 Years Insurance-Backed Guarantee
  • 98% Customer Satisfaction
  • Deposit and Stage Payment Protection