Knowledge hub

When can't I make a claim?

The guarantee will not cover:

• Faults that would not have been covered by the installer's original guarantee.
• Issues where the installer is still trading.
• Routine maintenance and servicing.
• Damage caused by neglect, lack of maintenance, fair wear and tear, storms, sunlight or other insured events.
• Glass breakage.
• Repair work carried out without prior written approval from Network VEKA.
• Costs that can be recovered from another source, such as a Section 75 claim through your credit card provider or finance provider.