Family in a Cosy Room with VEKA uPVC Windows

Our Promise

Striving to deliver the best possible service and product

We promise to deliver the best possible service and product.

With over 18,000 homeowners every year choosing Independent Network, and a 98.6% customer satisfaction rate, we're keeping on our promise to delivery the best possible service and product.

Over 20 years after it was founded, the goal of Independent Network remains to satisfy you, the customer, by providing the best products and service that is second-to-none.  We believe the best way to do this is to make it perfectly clear from the word 'go' just what you can expect from your local Independent Network member.

Here are the promises we make to you, and what separates Independent Network from other uPVC window, door and conservatory installers.

Independent Network installations are backed by our 10 year guarantee

Our Ten Year Insurance-Backed Guarantee* on every I.N. registered installation

...assuring you of complete peace of mind from the moment you request your guarantee

Independent Network Installers are trained to the highest standards

Every installer and surveyor are trained to our strict standards

...ensuring every installation is up to our specification

Every part of an Independent Network installation is overseen by us

Every uPVC frame in an I.N. registered installation is manufactured by an approved I.N. member

...assuring you an unbroken chain of quality from factory to your home

All Independent Network employees carry an identity card

Every employee who visits you must carry a current I.N. identity card, with photograph

...so you can be sure they are who they say they are

Independent Network receive customer satisfaction questionnaires on all jobs

Every customer receives a confidential Customer Satisfaction Questionnaire

...to make sure we know every member gets it right every time

All Independent Network installations are compliant with Building & Fire Regulations

Every I.N. registered installation complies with all Building & Fire Regulations

...keeping you on the right side of the law

Independent Network vet every member before allowing them to join

Every member company has been vetted for financial stability before we allow them to join I.N.

...we make sure we trust them before we ask you to

All Independent Network members use VEKA Group profile

Every uPVC frame in an I.N. registered installation is make using VEKA Group profile

...your assurance of quality at the heart of every frame

Disclaimer

** Our insurance-backed guarantees are subject to certain limits and conditions, full details of which are available on request from your Independent Network member or can be found here