When you think of Independent Network you automatically think of ‘Peace of mind’, this is because we do everything possible to make sure your home improvement investment continues looking and performing as well as the day it was completed.
We also make sure that, if you should ever need attention, we have given every customer one of the best, most reliable guarantees in the uPVC industry today. It is insurance-backed and it lasts up to ten years.
Our insurance-backed guarantee is underpinned by an insurance policy in the name of Network VEKA covering our liabilities under our guarantees.
All Independent member companies across Britain and Ireland have pledged to uphold a series of strict professional standards, covering areas as diverse as installation, surveying and training.
However, the chain of quality goes back even further because every member is also committed to using only the uPVC extruded profile (the frame of your window) manufactured by VEKA.
Our guarantee works in three ways to ensure your complete peace of mind:
If you have any further questions about our Insurance Backed Guarantee please don’t hesitate to ask us via our contact form or call us on 0800 80080, full terms and conditions can be found here.
All of our members supply hardware for all windows doors and they will have their own guarantees for each product.
Members Windows are usually backed up with a 10-year insurance backed guarantee which gives you complete peace-of-mind.
Every Independent Network member must offer every customer our comprehensive ten year insurance backed guarantee. This ensures that your installer's guarantee lives on, even in the unlikely event that your Independent Network member should cease to trade.
Not necessarily. Firstly, the guarantee is given by Independent Network rather than the installation company and secondly, our guarantee is supported by an insurance policy in our name (ING’s named under Network VEKA), which covers liabilities under the guarantees we give.
Yes, where a member asks for a deposit or stage payments, you will be offered a separate guarantee to cover these payments. These are also insurance backed and are intended to cover deposits and stage payments for up to 3 months from date to order.
Our guarantee will not pay more than the contract price you agreed with the original installer plus an amount for the surveyor’s charges. You agree to pay £100 per item.
Yes, the guarantee is subject to a number of restrictions which are set out in full in the terms and concisions that can be found here.
If you have paid a deposit and your installer goes out of business before starting work on your installation, Independent Network will either arrange for another installer to carry out the work or will pay towards the amount of your deposit. (Up to 25% of the installation or £10,000 whichever is lower).
Independent Network is not able to arrange for another installer to carry out the work.
If you have ordered a porch, sun room or conservatory and paid one or more staged payments and your installer goes out of business before completing your installation, Independent Network will either arrange for another installer to complete the work or will make a payment towards the staged payments you have made.
Independent Network will arrange for another installer to complete the work as part of your Staged Payment Deposit. If you have paid less than 50% of the contract price originally agree, by way of stage payments, you are responsible for paying the difference between what you have paid and the contract price or if you have paid more than 50% of the contract price originally agreed, by way of staged payments, you are responsible for paying 50% of that contract price.
Independent Network will arrange for another installer to carry out the work as part of your Staged Payment Deposit. If you have paid less than 75% of the contract price originally agreed, by the way of staged payments, you are responsible for paying the difference between what you have paid and the contract price or you have paid more than 75% of the contract price originally agreed, you are responsible for paying 25% of that contract price.
If you installer goes out of business after the site is prepared, but before the frames and roof are delivered the Independent Network will repay the total amount you have paid to that stage or 50% of the contract price originally agreed, whichever is the lesser.
If your installer goes out of business after the frames and roof are delivered but before the installation is compete, Independent Network will repay you’re the total amount you have paid to that stage or 75% of the contract price originally agreed, whichever is the lesser.
Normally 4 months from the date of order, the Staged Payment Protection normally lasts for 4 months from the date of order.